Privacy Policy
Last updated: July 31, 2026
At Hubgoods, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding it. Please read it carefully.
By visiting our website or placing an order, you agree to the practices described in this policy.
1. Who We Are
Hubgoods is a UK-based desk organization and workspace accessories store.
Trading name: Hubgoods
Legal Entity / Business Name: Hubgoods
Address: 202 Wood Vale, London, SE23 3EA, United Kingdom
Email: contact@Hubgoods.shop
Phone: +44 7490 301890
Our store is hosted on Hostinger and powered by WooCommerce. If there is ever a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence in matters relating to your personal information.
2. What Information We Collect
We collect personal information when you interact with our store. This includes:
Information you give us directly:
Full name, email address, and phone number
Billing and shipping addresses
Payment details (processed securely via PCI-DSS compliant third-party payment gateways—we never store full credit or debit card numbers on our servers)
Messages, support inquiries, and correspondence you send us
Information collected automatically:
IP address, device type, operating system, and browser information
Pages you visit, how long you spend on them, and links you click
Items you view, add to your cart, or purchase
Cookies and similar tracking technologies
Information from third parties:
Data from payment processors and shipping partners to fulfill your orders
Data from analytics, advertising, and marketing partners (such as Google or Meta pixels) to measure and improve our services and ad performance
3. How We Use Your Information
We use your personal information for the following transparent purposes:
To fulfill your order: Processing secure payments via WooCommerce, arranging dispatch through couriers, sending order confirmations, tracking notifications, and handling returns, exchanges, or refunds.
To communicate with you: Responding to your customer service inquiries, providing support, and sending important updates regarding your order or account status.
To improve our store: Analyzing how customers navigate and use our WooCommerce website so we can enhance user experience, fix technical issues, and optimize our workspace product offerings.
For marketing (with your explicit consent): Sending promotional emails about new desk organization products, discounts, or updates. You can opt out at any time using the unsubscribe link found at the bottom of any marketing email.
For security and fraud prevention: Protecting our platform, infrastructure (Hostinger), and customers from fraudulent, abusive, or illegal activities.
To comply with the law: Meeting our legal and regulatory obligations under UK law, including tax record-keeping and responding to lawful requests from public authorities.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We only share your data under the following limited circumstances:
With service providers: We work with trusted third-party service providers to run our business, including hosting providers (Hostinger), secure payment processors, email delivery tools, and analytics platforms. These partners only access data required to perform services on our behalf.
With shipping carriers: Your name, delivery address, and phone number are shared with logistics and shipping partners solely to deliver and track your package.
When required by law: We may disclose your data if mandated by law, court order, or government regulation to protect our legal rights or ensure public safety.
In a business transfer: If Hubgoods is ever involved in a merger, acquisition, or asset sale, your user information may be transferred. Affected customers will be notified in advance.
5. Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar tracking technologies (including tools from Google and Meta) to distinguish you from other users, keep track of items in your WooCommerce shopping cart, remember your preferences, and measure the performance of our marketing campaigns.
Cookie Control: You can control, block, or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may impact checkout functionality or prevent items from staying in your cart.
6. Data Retention
We retain your personal information only for as long as necessary to:
Fulfill orders, deliver customer support, and provide our services.
Comply with legal, tax, and accounting obligations (e.g., UK tax laws generally require us to keep financial transaction records for up to 7 years).
Resolve disputes and enforce our legal agreements.
When personal data is no longer required, it is securely deleted, anonymized, or destroyed.
7. International Data Transfers
Because our website is hosted on servers managed by Hostinger and uses global internet infrastructure, your data may occasionally be processed or stored outside the UK. Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses or UK adequacy regulations) are implemented to protect your data in alignment with the UK GDPR.
8. Children's Privacy
Our website, products, and services are strictly targeted at adults and are not directed at children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has submitted personal information to us, please contact us immediately at contact@Hubgoods.shop so we can delete it.
9. Your Privacy Rights
Under the UK General Data Protection Regulation (UK GDPR), you hold the following rights regarding your personal information:
Right to be informed: Clear understanding of how we collect and process your data.
Right of access: Requesting a copy of the personal information we hold about you.
Right to rectification: Asking us to correct inaccurate or incomplete data.
Right to erasure: Requesting the deletion of your personal data ("right to be forgotten").
Right to restrict processing: Limiting how we handle your data.
Right to data portability: Receiving your data in a structured, machine-readable format.
Right to object: Objecting to how we process your information, including for direct marketing purposes.
Right to withdraw consent: Withdrawing consent at any time where processing is consent-based.
To exercise any of these rights, please email us at contact@Hubgoods.shop. We will respond to all verified requests within one month.
10. Marketing Communications
If you choose to subscribe to our marketing emails, you can easily opt out at any time by:
Clicking the "Unsubscribe" link at the footer of any promotional email we send.
Emailing us directly at contact@Hubgoods.shop.
11. Security Measures
We implement robust administrative, technical, and physical security precautions to secure your data. Our entire website operates over an SSL-protected HTTPS connection, ensuring that all data transfers—including personal information and account logins—are encrypted. Payments are managed securely through industry-certified, PCI-compliant gateways.
12. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Any changes will be posted directly on this page with an updated revision date.
13. Complaints and Supervisory Authority
If you have concerns about our privacy practices, please contact us first at contact@Hubgoods.shop and we will work diligently to resolve your issue.
If you remain unsatisfied, you have the legal right to lodge a complaint with the Information Commissioner’s Office (ICO), the independent UK supervisory authority for data protection enforcement (www.ico.org.uk).
14. Contact Us
For any inquiries, requests, or concerns regarding this Privacy Policy, please reach out to our team:
Email: contact@Hubgoods.shop
Phone: +44 7490 301890
Postal Address: Hubgoods, 202 Wood Vale, London, SE23 3EA, United Kingdom
Expected Response Time: Within 24 hours, Monday to Friday.